Genow focuses on dividing your company knowledge into Use Cases. Use cases refer to knowledge or documents for that is directly related to a use case, team, or organizational unit. An optimized knowledge agent can then be implemented for a use case, which processes questions from employees with high quality and further processes them using tools. This allows your processes to be precisely covered by Genow. These use case-specific user cases can be adapted to the needs of your teams using various features.
The role of a use case admin is a powerful role. A use case administrator has a wide range of tasks: managing and improving the knowledge base, analyzing and evaluating feedback, identifying specific use scenarios, configuring use case settings, and identifying user groups.
New to the Genow Platform?
If you’re new to the Genow platform, we recommend reading our generalist articles about our application first: Our user guides in the product-section of this helpcenter might also be helpful!Ready to Set Up Your New Use Case?
Your use case will be set up by the person responsible for the platform in your company. We will describe everything you need to prepare in the following article:New Use Case Setup
The Admin Panel - Your Use Case Control Center
The admin center will provide you with all needed features to fully control and manage your use case. How to find the admin panel After logging into the Genow platform, you will find a round button with your initials in the top right corner. Click on this button to find the link to the admin panel. Navigate toUse Cases and click on your use case entry.
- Knowledge Management: create new sources and assets or manage existing ones; trigger synchronizations.
- Personalize Use Case: add additional context to your use case, which will be used for searching and answer generation. Configure additional settings.
- Evaluate Use Case: Use the feedback provided by users and the usage of your use case to optimize it.
(1) Manage Your Knowledge
Generally, to set up the knowledge base of your use case, there are two steps to follow:1
Identify your data management system
Available options are: Sharepoint, Jira and Confluence.
2
Select your scope
Lower down the scope to the documents and directory that really matter for your use case.
Manage your knowledge - getting started
Improve Your Knowledge Base
Improving the knowledge base is a crucial step in both preparing the use case, testing and after the use case goes live.Although our search and answer generation is of high quality, the quality of Genow’s answers depends on the quality of the data basis for your use case. Providing high-quality data is a crucial step in achieving high-quality outputs.
Data Maintanance
Improve your data quality!
(2) Personalize Your Use Case
Find our overview over the existing options here:Use Case Settings
(3) Analyse the Usage of Your Use Case
To analyze the usage and quality of your use case, we offer multiple features.Analytics Dashboard
See how many queries your users have submitted.
Feedback Dashboard
Review user feedback on Genow’s responses and improve your use case.
User Satisfaction
Soon: Get insights into the quality of documents and the answers given to your users’ questions.
Use Case Specific Feature Requests
Individual developments for your use case? We got you covered!
We know about your pain points!
- All the knowledge divided between different external systems? Let us build a custom connector to an external system and make the knowledge available through the all-in-one knowledge platform!
- The answers of Genow are great, but the overall process can be improved? Let’s talk about how we can get an even better process fit through individual solutions.
Learn how to make your use case successfull here.