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The Use Case Hub is the centrepiece of the Genow platform. This is where company knowledge can be retrieved and reused. Your input is anonymous and is not used for training AI models. We are GDPR (DSGVO) compliant!
In the following documentation, we explain the features of the Use Case Hub.

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Benefits of the Use Case Hub

In the use case hub, users can access specific company knowledge (rather than the entire company’s knowledge base) from files and internet searches to find answers to their questions. This saves users from having to conduct lengthy searches through documents and files, while ensuring the quality of the output is generally high. Additionally, the provided answers can be processed further using secure AI models, e.g. to write emails or perform additional steps in a process.
There are further advantages to using Genow, especially if users are not familiar with the connected data. For example, this could be non-specialist or new employees during onboarding. Large or unstructured amounts of stored data can present a major challenge when searching for specific information, and this is where the Genow application can help. Do you have any other ideas for use cases? Then please contact the people responsible at your company.

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Use Cases, Knowledge Assets and Connected Company Data

We differentiate between use cases, knowledge assets and associated data, which can also be abstracted graphically in the user interface. Generally Genow only shows you the use cases and knowledge assets to which you have received access to based on your company’s user rights management.

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(1) Use Cases

Use cases are found at the highest level of abstraction. These usually relate to an organisational unit or team in your company or to a particularly large knowledge package. They usually represent a specific use case for which specific questions can be queried on a dedicated knowledge package managed by an administrator. Use cases are arranged horizontally in the use case hub in the Genow application. You can usually obtain access to use cases from your IT department or from the administrators of the Genow platform in your company.

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(2) Knowledge Assets

Various knowledge packages can be created for each use case. These are represented by rectangles after a use case has been selected in Genow and are called ‘knowledge assets’. Only the data from the knowledge assets you have selected will be taken into account when answering a question. Use case administrators can then select specific directories or areas from file systems such as SharePoint, Jira, and Confluence, or other external systems, and assign them to the asset.

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User Interface of the Use Case Hub

You can navigate to the Use Case Hub using the menu on the left-hand side.
After you selected your use case and knowledge assets, you can use the main component, which is the input field to formulate questions. Using your Enter-Button on your keyboard or using the button on the right will send your question to Genow. Genow will then search the internet (if you selected the web search) and the connected data for the selected asset to answer your question. Additionally you can choose from the following settings:
  1. User interface language settings: Select the language in which the user interface should be displayed. You can currently choose between German and English.
    You can type in your questions in any language. Genow will answer in the same language. Selecting the user interface language does not affect the language in the output.
  2. Large Language Model (LLM) selection:

Choose a LLM

Click here to find out more about this topic.
If you are new to the use of AI or have not heard about the availability of different models or their strengths, we suggest using a Gemini Pro-Model.

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Ask Genow for Knowledge - Step-To-Step

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Type in Your Question

Select your use case and knowledge asset and use the input field to formulate your question. A first few tips for formulating the question:
  1. Ask detailed questions and provide necessary context. Questions are preferable to key points or keywords.
  2. New topic? Formulate a new question instead of asking follow-ups.
  3. Directly search for the information instead of a document name.

Prompting guide

Click here to learn how to prompt and use the Genow platform the best way possible.
Your questions and your company’s knowledge, data, and documents are saved securely and will never be used to train AI models. We are GDPR compliant.
Addtional notes depending on the use case settings:
  • Your use case administrator can activate and configure a so called guided search where you may have to fill in additional input fields.
  • A web search can be configured at the use case level. If activated, a globe icon will appear below your input field. The web search is activated when the icon turns red. Additionally a targeted websearch can be activated. In this case, you will find an input field for specific top-level domains (e.g. company.com). If you fill in URLs, all available subsites and subdomains will be used exclusively for the web search.
  • When activated, you can enter specific URLs (e.g. company.com/site/) into the regular input field. Information from these websites will be used to generate answers if it matches the user’s question.
Send your question to Genow using your Enter-Button or the button on the right next to the input field.
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Answer Generation

  • Genow will use all your inputs to first search (1) and then generate an answer (2).
  • Genow will only search for relevant documents in the selected knowledge assets and, if activated, in the web. Activating the web search will slow down the answer generation a bit, as websites have to be visited and scraped to get relevant information.
  • During the answer generation, the thinking process will be displayed giving the user information about how the search is perfomed.
It is important to note that questions about missing documents cannot be answered by Genow.

How the Genow Search and Answer Generation works

Click here to find out how Genow will use your input to search for relevant documents and generate an answer.
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Receive an Answer

When you receive an answer, Genow will also provide you with all relevant sources and it’s Thinking Process. These are displayed in different tabs.
  1. Answer Tab: In Genow’s answer, a reference is given for each verifiable statement, for example after a sentence. Web search sources are highlighted blue, internal documents are grey. If more than three relevant sources are found for a statement, only two references are displayed immediately. Further sources are then hidden behind a + symbol, which you can display by clicking on the symbol. If you ask Genow a question, the application will try to answer your question based on the available information (selected knowledge assets + web search, if applicable). Note that the answer can only be as good as the information available. For this reason, it is worthwhile for you and your organisation to improve data quality. If Genow has enough information to answer the question, it will provide you with an answer that includes the referenced sources. When clicking on the source badge, either a new tab will open to open the website or a pdf preview will be seen. You can also download internal files.
  2. Sources Tab: Sources are sorted by relevance. Relevant text segments from each source will be shown.
  3. Thinking Process: Genow will provide you with the thought process behind generating the answer.
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Possible Next Steps

Note that when performing next steps, like follow-up questions, they are heavily based on the context of previous questions. Open a new window to formulate questions regarding other topics.
1

Formulate a follow-up question

You can ask follow-up questions in the input field below the answer. Please formulate a new question in a new thread for new topics, as the follow-up questions take into account a large proportion of the context from the original questions. This can lead to a bias in the answer for new topics.
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Discover Alternative Question

Alternative questions (red rectangle in the screenshot): Other formulations of your question are listed for the same question, which can lead to an improvement in the quality of the answer.
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Suggested Follow-ups

Alternative questions (red rectangle in the screenshot): Other formulations of your question are listed for the same question, which can lead to an improvement in the quality of the answer.
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Process the Answers

Processing answers is only possible by using the agents and action functionality above the input field!
Agents and actions are used to process the knowledge output by language models. It is often interesting to transfer the queried knowledge into an e-mail, FAQ or similar formats. Whenever users want to process data further, they need to click on ‘Custom Action’ (customised further processing based on the subsequent user input) or a preset action.

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Giving Feedback

Users can give feedback on individual questions. This is done using the ‘thumbs up’ and ‘thumbs down’ icons (see light blue rectangle in the screenshot above). Clicking on one of the icons opens a feedback form, if this has been set up by the use case admin, in which further information can be added. Users should make sure to provide as much contextual information as possible when submitting feedback.
It should be noted that when submitting feedback with your name or e-mail, per default user information is passed on that is helpful for analysing the feedback. You can also use the “I want to send this feedback anonymously”-Button to not provide any personal data. Same applies for the case no e-mail or name is added to the feedback.
  • A learning organisation should fill in missing or incorrect information and data to improve access to company knowledge. For this reason, feedback is particularly important when documents are missing that would have (better) answered questions. Positive feedback can also help to understand how satisfied users are with Genow.
  • Feedback is usually analysed by your use case admin, who should identify possible follow-up steps following the evaluation.
  • Overall, the ability to provide feedback on user questions is a highly relevant function that users should take advantage of.