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Genow is a collaborative AI platform that lets enterprises configure, manage, and deploy high-precision Knowledge Agents - grounded in your own data and accessible through natural language. Our mission is to help organizations consolidate fragmented knowledge, process it intelligently with AI, and turn it into faster decisions and more efficient processes. Today, we are sharpening this focus around the teams that benefit most: Sales and Service.

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A Horizontal Knowledge Platform

At its core, Genow is a horizontal, collaborative platform. Every department can build its own Knowledge Agent that consolidates and understands information from diverse data sources, including:
  • Enterprise tools like SharePoint, Confluence, Jira, and ServiceNow
  • Proprietary document and knowledge management systems
  • Structured data from SAP, Salesforce, and ERP platforms
  • External information and other APIs
Employees interact with these agents in natural language, verify the original sources, and gain deep contextual insights - even for complex queries. This flexibility remains fully available: whatever the domain, Genow can power an agent to support your team’s search and knowledge tasks.

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Now Focused on Sales and Service

Building on this foundation, Genow now supports Sales and Service teams end-to-end - accompanying the entire Lead-to-Order process in a single workspace, structured in three phases:
  • Preparation - Genow researches the account, decision-makers, and competition into a finished briefing, and helps you prepare a personalized, on-brand approach.
  • Translation - It turns each customer requirement into the right product and configuration, then into a complete, personalized quote or proposal draft.
  • Execution - After the meeting, it helps you capture next steps and keep your CRM up to date.
The same engine also powers Service use cases - for example, a dedicated AI agent for every machine, reachable via QR code.

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Built for Complex Products

Genow is especially strong in complex product landscapes and portfolios - highly configurable variants, systems, and formulations, where the right answer depends on many interlocking options. Instead of a generic chat response, it translates a customer requirement into the right product from your entire portfolio.
The same precision that handles complex portfolios works just as well for simpler search and knowledge tasks across any department.

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How Genow Works

Genow works as a layer across all your relevant data systems. At its core lies the Context Engine, which ensures every response is grounded in the right data and context. Through contextual filtering, glossary integration, tonality control, and advanced prompting, Genow delivers high-precision, traceable answers - and never mixes external AI knowledge with your company data. Built-in Analytics and Feedback Dashboards help you spot knowledge gaps and improve your agents over time. Genow can be securely deployed within your own cloud (GCP) infrastructure, giving you full control over data security, performance, and costs.

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What’s Coming Next

We are extending Genow from answering questions to completing work. New agentic capabilities are on the way:
  • File Creation - generate finished artifacts such as PowerPoint decks and proposal drafts
  • MCP Connectors - connect your agents to more of your tools and systems
  • Skills - reusable, task-specific abilities your agents can apply on demand
These features are coming soon. Reach out to your Genow contact to learn more about what is available for your organization.