Adding use case-specific context is an important step to make sure all relevant information is always available to Genow when it comes to searching for documents and the answer generation. You can add context in the admin panel via the use case settings.
You add use case specific context using prompts via the admin panel in your use case settings. Go to the admin panel, select your use case in the menu “Use Cases“, and click on “Context”. After that, please select “System Prompts”.
Changing the system prompt can critically change the search and output of the Genow platform. We recommend being careful when adding instructions to the admin panel. Please also note that Genow platform functionalities cannot be overwritten by your system prompts (i.e. citation). We suggest using these prompts for additional context and basic instructions for search and answer generation.
Context about your documents: A short description about which data is available and which data can be found where.
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Use Case Example: HR The connected documents contain the complete employee handbook, all corporate policies, and internal HR guidelines. You can query information on topics such as the onboarding process, benefits and compensation, leave of absence policies, travel expense regulations, and the company’s code of conduct.Use Case Example: Sales The connected documents contain all relevant sales materials for our product portfolio. This includes technical data sheets, official price lists, competitor analysis reports, and sales argumentations. You can query for product specifications, pricing information, key differentiators to competitors, and recommended arguments for customer objections.Use Case Example: Research Guidelines The connected documents contain the official research guidelines of our institution. Information can be queried on funding application processes, ethical review board requirements (IRB), data management and storage policies, intellectual property rights, and guidelines for publishing research findings.
Context about the use case: Provide a description about which purpose the use case fulfills.
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Example Use Case: HR The Human Resources (HR) department is responsible for all issues relating to employees, from recruitment and support through to their departure. It defines and manages relevant information such as employment contracts, salaries, benefits, company guidelines and personnel development processes. The HR deparment is situated in your company name, which is doing this and that …Example Use Case: Company Information of a fictitious company Apex Aviation Group is a global leader in the aerospace industry, specializing in the design, manufacturing, and service of private and commercial jets. It operates with a worldwide reach, offering advanced aircraft such as long-range business jets, efficient regional jets, and innovative aircraft solutions. The company helps clients achieve superior air travel capabilities, enhancing connectivity and operational performance through cutting-edge technologies. It excels with top-tier engineering and pioneering designs, positioning itself in the premium segment of the aviation market.
Context about users: A short description on who your users are and what they expect from Genow.
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Example Use Case: HR The users are yourcompany employees who require information as employees. They are interested in receiving information on hr-related topics such as company policies (e.g., travel expenses, company cars), employee benefits, administrative processes, or points of contact to understand their employment framework and clarify related inquiries. Their goal is to resolve their HR matters efficiently so they can focus on their core job responsibilities. This is achieved by applying general HR information to their specific personal situation or inquiry.
Tonality: How should Genow respond? Examples: Short, detailed, kind, polite, gender-neutral, …
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Use Case Example: HR Generate texts generally with a professional, clear, and respectful tone that conveys trustworthiness. Automatically adapt the specific formality (e.g., formal/informal address, technical jargon) and level of detail to the given context and target audience. Always avoid colloquial or overly emotional expressions unless explicitly instructed otherwise.All HR communications must maintain a professional, confidential, and appreciative tone that reflects our company culture and treats all employees respectfully. Formulate even sensitive or legally relevant information (e.g., policies, performance reviews, rejections) clearly, precisely, and empathetically, but always in accordance with legal requirements and internal guidelines. The language should be consistent, fair, and free from discrimination, while maintaining the necessary objectivity.The basic attitude of all generated texts should be helpful, friendly, and accessible to promote a positive user experience. Formulate information clearly, concisely, and in a solution-oriented manner, especially when addressing inquiries or problems. Ensure simple language that is understandable to a broad audience, and show empathy when appropriate.Other examples:
Answer in a professional tone
If you cannot find a document or generate an answer, please provide the following mail: [email protected]
