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In this article, we’ll explore how data becomes accessible to Genow, the various connectors available, and how administrators can set up data management systems and initiate syncs.
A common question is whether we train AI ourselves to optimize on an Agent. This is not the case, as this would not be technically feasible. But we have an even better approach to score high-quality results and add your Agent’s context: Semantic search enriched with your specific Agent context, combined with agentic tool calls to create great and flexible workflows for your team.

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How Does Data Become Available to the Genow Platform?

API vs semantic connectors

Generally we distinguish between semantic and API connector. Find out more here.
The following explanation only refers to semantic connectors. Knowledge from systems connected via the API becomes accessible live.
To make data and documents available to Genow, we use a specialized Parser.
  • Our parser will understand your document structure (paragraphs, lists, figures), divide the documents into text sections, and assign a semantic content value to each section.
  • The semantic value will then later be used to search for relevant text sections based on the user query.
  • As long as they are not too complicated, images and tables will also be understood (guideline: if they are easily understandable to humans, they should be understandable for the parser; limits exist for the representation of dependencies between different objects - we recommend simply running tests on your documents)
The easier to understand your document structure and layout for humans, the easier it will be for the parser as well!

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More Interesting Articles

Genow Knowledge Search

Click here to learn, how the search for knowledge works.

Data Maintenance

Click here to learn how to improve your knowledge base and which data types we support.

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Manage Your Knowledge Stored in Assets and Source and Synchronize Your Data

Knowledge Management

Create new sources and assets or manage existing ones.

Data-Synchronisation

Trigger syncs ensure that the Genow platform can provide answers based on the latest data.

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Available Data Systems

We support the following data systems - click on the links to find out more about their setup.
  1. Sharepoint
  2. Google Drive
  3. Jira
  4. Confluence
  5. ServiceNow
  6. Google Cloud Buckets
  7. Web Search
Can’t find your data system? We got you covered! Talk to us and find out about our custom connector development.