What Is a Successful Use Case?
When developing a new product or feature, it’s essential to define a successful use case. A well-defined use case serves as a benchmark for data-driven decisions, allowing you to measure impact and identify areas for improvement. This is crucial for evaluating a use case through tools like your Analytics Dashboard and Quality Insights Dashboard.Key Factors:
- High-Quality Output: The use case consistently provides high-quality, relevant answers to user questions. This is often directly tied to the underlying data quality, as better data leads to better results.
- Consistent User Adoption: Success is reflected in the continuous and widespread use of the feature across all users, not just a small group.
- Increasing or Consistently High Usage: Look for a growing number of requests or a consistently high volume of interactions. This indicates that users find the use case valuable and are actively engaging with it.
- Continuous Improvement: A successful use case evolves over time. It should be continuously improved based on user feedback, ensuring it remains relevant and effective.
- Workflow and process fit: Build new workflows based on Genow’s capabilities together with your team.
Steps to Make Your Use Case Succesful
1
Select your scope
- Prioritize the most valuable area first and test Genow quickly. You can do this by formulating 10-20 main questions that should be answered in high quality by Genow.
- Improve data quality in that area, which will subsequently enhance the quality of answers. Improving the quality is crucial when it comes to user adoption, as high quality is a key variable.
Data Maintanance
- Once you’ve addressed the most critical area, you can gradually increase the complexity and expand to include other areas. You can then also integrate other systems. Learn how we will make it super simple to add your systems via our agentic-first tools.
Tools in the agentic Genow
2
Testing phases
- Perform multiple testing phases with an increasing scope of the use case and a growing number of users*.*
- Begin with well-versed users: select individuals who are willing to test extensively, provide high-quality feedback, and possess domain knowledge. Selecting spokespeople and people who are ready to adjust internal processes are also very suitable.
- Iteratively refine your use case based on feedback and testing.
3
Add your use case context
A crucial step to score even better results and to make specific use case context available to Genow is to actually add that context via the settings in the admin panel.
Use Case Settings
4
Analyse, evaluate feedback & improve data quality
- Learn how to evaluate feedback:
Evaluate Feedback
- Continuously evaluate data quality, you can also use our new quality insights dashboard:
Quality Insights
- Identify weaknesses, particularly missing or misleading documents.
- Check the feedback to see whether users have understood Genow correctly and are using it optimally (e.g., when prompting).
- A good pratice might also be to name persons who will be responsible to keep critical data in good condition and up to date. This approach facilitates the easy access to high-quality data.
5
Continuous user training
Train your users, particularly regarding the use of AI and Genow. We also offer several workshops for user training. Contact us!
6
Integrate the search and answer capabilities of Genow into your processes.
This is a crucial step when it comes to continuously using Genow and its capabilities. Talk to your team and find out together where existing processes can be used as a guideline for new workflows powered by Genow. By this, higher efficiency and usage can be scored.
7
Change management
Change management is very important when it comes to user acceptance of AI products. We suggest to take spokespeople of your division as well as end users into account when it comes to implementation and testing. Therefore adding them to the test group might be a good thing to do.
- Help struggeling users.
- Showcase the value of the platform by comparing the search for document with and without Genow.
- Showcase how the answers can be used in your actual processes.
- Remind them to use Genow, analyse the usage via the analytics dashboard.
8
Go Live
Set a clear goal regarding the usage and go live! Repeat steps 2 to 7!