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To understand this article, it’s essential to have knowledge about our knowledge abstraction layers. Please read the following article beforehand:

Knowledge Abstractions

 You can create new knowledge sources via the use case settings in den admin panel:

Knowledge Abstractions

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Trigger Syncs of Existing Sources

Syncs cause costs (as of January 2026: $10 per 1000 pages) and can change the use case database. Extreme caution is required in this area. Unintentionally selecting the wrong folders or areas can result in incalculable costs and incorrectly change the use case database.
Only supported file formats can be synced. Find our documentation about data maintenance, supported file formats and limitations here.
Data is synchronised incrementally. This means that only new or changed data will be synchronised.

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Where Can I Manage My Syncs and Trigger Them?

Navigate to your use case settings in the admin panel and select Data Integration. Afterwards you will find a list of knowledge sources. By clicking on them, you will find yourself in the synchronisation menu for the selected knowledge source.

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Triggering Syncs Can Be Done in Three Steps

1

Identify relevant sources and syncs that are (potentially) outdated.

We recommend triggering syncs only for sources where changes are known to be intended for inclusion in the system. This principle allows knowledge to be added to the use case in a controlled manner.
For your use case, there should already exist a list of knowledge sources with assigned syncs (and thus also folders, files, or knowledge sections). If this is not the case and no syncs or sources have been created yet, you can create new sources.
2

Did new folders or sections of your data system have been added?

Only if new folders, directories or data areas have been created, it is needed check or to update the source’s database. If this is not the case and data have been updated or added to already selected folders or areas, you can skip this step.
Select the SharePoint Source you want to synchronise and you will find yourself in the following screen:
If you add subfolders of folders already selected for a synchronisation, you do not have to change the content configuration. Only if you added folders that are not part of a already selected folders, you have to change the configuration!
If you delete elements in SharePoint and then perform a synchronization, the deleted elements will also be unavailable on the Genow platform.
SharePoint pages and lists can be selected in either all or none of them. The selection is done at the highest level, as shown in the screenshot.
Symbols in the content configuration:
  • Checkmark: If there is a checkmark in front of a folder, this means that all the files and folders in that folder will be checked for updates during the next sync and updated if necessary. As a result they will all be added to your use case. Please take care when navigating deeper folder levels not to accidentally select a folder too high up in the hierarchy.
  • Minus: Only parts of this folder will be checked for updates or are already partly synced.
You can also click ‘Save’ to save your configuration and sync it at any time later on.
3

Trigger the synchronisation

By pressing Save and Sync the synchronisation process will be triggered. The synchronisation may take some time depending on synchronised data sizes.
  • You can track the progress via the synchronisation history on the top left corner of your SharePoint knowledge source.
  • After the sync, the amount of newly added documents is written to the Number of synced documents-field.

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Scheduled Syncs

In each setting you can also configure scheduled syncs.