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For the setup of the Jira connector
1

Export Your Jira Credentials

Please provide us the following information. We will set up the service connection credentials for you. When creating a new Jira knowledge source you will have to select the assigned service connection.
You will need the following things to set up and connect Jira:
  • Server URL,
  • User account e-mail &
  • User account access token;
or a combination of
  • Personal Access Token (PAT) &
  • Server URL.
If you provide us with a user account, make sure the user account has the access rights to your project or generally your relevant data.
2

Select your scope

When setting up a new Jira knowledge source, a JQL statement is needed. A JQL usually consits of three parts:
  1. Field: The item to search against (e.g., project, status, assignee)
  2. Operator: The comparison word (e.g., =, !=, IN, >).
  3. Value: The specific item you’re looking for (e.g., a project name, status, or user).

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How to Find the JQL Statement in Jira

For our Jira connector, you will select your relevant scope using a JQL statement. JQL (Jira Query Language) is a structured search method that allows you to filter and locate specific issues across your Jira projects using precise logical criteria. In Jira, select your project, go to “All Work” (German: Alle Vorgänge), click the Filter-Button on the top left above your list of issues / tasks:
  1. Apply your needed filters to end up with the selection of issues relevant for your use case,
  2. In the same filter pop-up window, you can then click on JQL to receive and export your needed JQL statement.
Example for project-number: Each task has a process number, e.g., PROJ-2223. The prefix “PROJ” is sufficient as the project name. project=“PROJ” would be the resulting JQL statement if you want to have every issue from the project exported to Genow.