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As a Use Case Admin, you can now create QR codes and access links to restricted versions of Use Cases. That way, anybody can access these specific Use Cases without prior role creations and authentication. You can adjust which data, i.e., knowledge assets, should be included in the restricted Use Case version. Also, an expiry date can be set to temporarily limit access. For a single Use Case you can create multiple QR codes and access links that may each represent a different restricted configuration, e.g., a different selection of knowledge assets. The familiar Genow answer quality and precision is kept.

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Benefits

  • Access for anybody that receives the QR code / link with no authentication needed
  • Access from hand-held devices like smartphones
  • No time spent on authentication setup
  • Increased options for self-service for end users (employees, customers)
  • New applications, like QR code stickers on machinery or in salesrooms (see below)
  • Restrict knowledge available
  • Well-known Genow answer precision

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Application Examples

Example differ between allowing internal users to access specific information quickly to creating an unique value for your customers and partners:
  • Hardware Maintenance and Instructions: Put a QR code sticker on machines or equipment. Service technicians can directly ask questions about service history, maintenance, and general instructions about this machine. No walking to a dedicated pc is needed, everything happens on a hand-held device
  • Instant IT support: Put a QR code sticker on your employees laptop. No more searching the intranet for the correct IT support subpage. Your employees can instantly access and ask questions on their IT hard- and software from their mobile phone. No explicit role configurations for each employee are necessary.
  • Project Onboarding: Handout QR codes to new project members to ask anything about the project history. Fast and easy, without any authentication setup required. Also, you can share a „single link of truth“.
  • On-site sales support: Equip your salesrooms with QR codes on certain topics for your customers to access. Let them compare the products you sell, may that be in department stores, car dealerships or supermarkets.

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Possible Settings

  • Expiry date: Define an expiry date from which access is no longer possible. This may be beneficial for temporary applications or security reasons. This setting is optional.
  • Knowledge asset selection: Select only the knowledge assets you really want to include. By that, you can assure that no information is leaked to users without authentication.
  • Multiple QR codes per Use Case: You can create multiple QR codes per Use Case. This allows you to have different variations of the same Use Case, comprising only the necessary information and tailored to the specific business need.
First, you have to activate QR code access for the desired Use Case. Therefore, navigate to the Admin Panel, select the Use Case, navigate to „QR Code Access“, and toggle the switch.
Then, create a new QR code via the „Add“ button. Define the settings on expiry date and knowledge asset selection as desired. Click „Save“.
After that, the QR code and link are generated. You can download the link (as svg and png) as well as copy the link. You can always receive the QR code and link again after that. Click „Close“.
You can always edit existing QR code accesses and obtain the QR code and link. Also you can delete existing accesses and create additional ones.
Lastly, distribute the QR code and link to your end users, e.g., by putting stickers and your hardware or distributing the link within your organization.