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Platform owners can now create use cases via the admin panel in three easy steps. Keep in mind, that a global.Admin permission is needed to perform these steps without further granting permissions in the process.

As a global platform administrator, you can decide whether to set up the use case yourself and link knowledge to it, or whether to let the use case administrator do this.

From a procedural perspective, we recommend supporting the use case administrator during preparation to enable the fastest possible setup (see point 3).

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(1) Create a New Use Case

First navigate to the admin panel, select Use Cases in the menu on the left hand side and click the button Create new Use Case. You will need to add:
  • The name of the use case which will be shown to the end user in both German and Englisch
  • A description of the use case which will also be shown to the end user in both German and Englisch. Typical topics in this field would be: What will the use case be used for? Who is it aimed at? What data does it contain?
Both the name and the description can later be changed (the technical name can not be changed later).
If you want the use case admin to fill the use case with knowledge themselves, you need to grant the admin permission first. You can find the needed permission in the use case overview in the admin panel.

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(2) Request the Needed Permissions

Before handing over the use case to the use case admin, make sure that you provide her / him with the necessary permissions to manage the use case. If you have already received information about the needed permission groups for end users, you can do this as well in the same process.
We distinguish between standard roles for use case administrators and users, who should be able to see (and manage in case you are an admin) all knowledge sources assigned to the use case, and custom roles, which grant access to a specific set of knowledge sources.

Permission roles are assigned to a permission group in your company’s IAM system. Contact your IT department to assign new permissions to groups or add new users to existing ones. One role is needed per user group. Find out more about permissions here.
You can export standard roles from the use case overview screen in the admin panel:
1

Put the Required Permissions Together

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Permission for Admins

  • For admins, the permission with the notation useCase.[UseCaseID].Admin is needed.
  • Reach out to your contact person of the IAM to create a admin group and assign users and the role permission.

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Permissions for End Users

  • If you already know, that all end users of the use case should have access to the use case, you can create a end user group and assign the standard role for end users with the notation useCase.[UseCaseID].User.
  • If this is not the case or you are not sure, this step should be performed by the use case admin.
Note that custom roles currently have to be created by Genow.
2

Match the Permissions to the Relevant Permission Group, Then Hand the Document Over to Your Contact Person

You know have to assign the permissions to needed permission groups. Provide your contact person with:
  • All permission groups,
  • The associated role permissions per group and
  • the users per group (usually their email will be needed).
We recommmend using a table for this.

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(3) Optional: Prepare the Setup of Data System Connectors

Use case admins are responsible to set up knowledge sources via the admin panel and connect to various data systems like Jira, SharePoint and Confluence most of the times. Helping them to perform the necessary preparation will make the setup of use cases much quicker. In the following you will find the relevant articles for that:
You have to provide Genow with the relevant credentials to each system.
In some cases it can make sense for global platform admins to completly set up and manage some or all use cases on the platform. If this is the case, you can follow the steps described in our article about the setup of knowledge in a use case.

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Best Practices for Handing Over the Use Case to the Use Case Administrator

We recommend supporting the use case admin with help regarding change management and internal training materials. Helping struggling users, integrating the Genow platform into existing processes, or building new efficient workflows around existing processes is a key step to a successful introduction of Generative AI applications. Additionally make sure to analyze the usage of use cases and cycle back to the use case admins or users directly to boost user usage of the platform.

Learn how to make the Genow platform a success in your company