Agent Admins can analyse their own Agent via the analytics dashboard.
As a platform owner you can empower your Agents to be successful by generating insights based on the analytics and perform the next steps.
Analytics Dashboard
Navigate to the admin panel and select “Analytics Dashboard” on the left-hand menu. You can filter by time period and Agents. Select “All Agents” to get statistics for the entire platform. The following analytics are available:- How many requests were made per feature? We distinguish between chat and Agent Hub.
- Daily active users (a user was considered active if they sent at least one query).
- Top used Agents by query.
- Top used knowledge asset by request.
- Geographic distribution of requests by country.
- Average query latency (from user question sent to fully answered).
- API usage statistics (requests per endpoint).
Generate Insights Through Analytics
Use the analytics dahsboard to generate insights and relevant next steps.User Activity & Engagement
- Metrics:
Daily Active Users (DAU)andHow many requests were made per feature (chat vs. Agent Hub) - Insights: This is the primary health indicator of the platform. It shows if people are logging in and, more importantly, how they prefer to interact with Genow.
- Key questions to ask:
- Is the DAU trend increasing, stagnant, or declining?
- Are there specific days with usage spikes? (e.g., after a company announcement).
- Do users prefer the focused Agent Hub or the more conversational Chat interface? This can inform future training.
Agent Performance
- Metric:
Top used Agents by query - Insights: This metric directly reveals which Agents are providing the most value to users right now. Equally important are the Agents at the bottom of this list, as they may be struggling with adoption.
- Key questions to ask:
- What do the top Agents have in common? (e.g., a specific department, a very clear purpose, high-quality data).
- Which Agents are seeing little to no activity? These are your priority for intervention.
Content & Data Quality
- Metric:
Top used knowledge asset by request - Insights: This highlights the most critical pieces of information on the platform. A high number of requests for a single asset means it’s highly relevant. It can also indicate that this is the only source for a popular topic, signaling a potential need for more related content.
- Key questions to ask:
- Is the most requested information up-to-date and accurate?
- By analyzing the actual questions asked against these assets, can we identify information gaps that need to be filled?
- Does the Agent Admin for a low-performing Agent need help curating more relevant knowledge assets?
Technical Performance & Reach
- Metrics:
Average query latency,Geographic distribution of requests,API usage statistics - What it Tells You: These metrics cover the technical health and reach of the platform.
- Latency: High latency (a slow response time) is a primary cause of user frustration and abandonment.
- Geography: For distributed teams, this shows where adoption is strong and where it might be lagging, possibly due to a lack of local promotion or training.
- API Usage: This indicates if Genow is being successfully integrated into other workflows and processes, a key sign of deep adoption.
From Insights to Action: Supporting Your Agent Admins
Once you have your insights, you can provide specific, valuable support. Instead of generic advice, you can offer targeted resources based on data.Scenario 1: An Agent has low DAU and low query volume
- Takeaway: The Agent is failing to gain traction. This could be due to a poor launch or low awareness.
- How You Can Help:
- Provide Onboarding Resources: Offer a “Agent Launch Kit,” which could include email templates, presentation slides, and a checklist for a successful rollout. You can also contact Genow for help via Workshops and Support Packages.
- Help with Onboarding Strategy: Brainstorm different strategies. Should they start with a small pilot group of champions? Should they host a hands-on workshop?
- Appoint a Spokesperson: Help the admin identify an enthusiastic user within their team who can act as a local champion, promoting the Agent to their peers.
Scenario 2: One Agent is highly successful, while others are not
- Takeaway: The successful Agent is a blueprint for success. Its admin has likely done something right in terms of data curation, user training, or promotion.
- How You Can Help:
- Create and Share a Case Study: Interview the successful Agent Admin. Document their process: How did they select their knowledge assets? How did they communicate the launch? What problems is it solving?
- Facilitate Peer Mentoring: Connect the successful admin with an admin of a struggling Agent.
- Develop a “Best Practices” Playbook: We also try to help you to be succesfull with our Genow Platfrom. However, every company is different and brings different challanges. Use the insights from the top Agents to create a guide for all admins, covering everything from data selection to driving engagement.
General Resources to empower all Agent Admins
Based on overall platform trends, you can create a repository of resources that benefit everyone:- Genow platform chat: Provide space for Agent administrators to discuss challenges and internal solutions.
- Internal marketing & communication materials: Create a library of customizable templates (e.g., intranet posts, newsletter blurbs, posters) that admins can use to promote their Agents.
- Feedback loop sessions: Proactively schedule sessions to gather qualitative feedback from admins and their users to complement the quantitative data from the dashboard.
- Workflow integration workshops: Host sessions focused on integrating Genow into daily routines and business processes, fulfilling the core promise of making work more efficient.