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The Agent Hub is the centerpiece of the Genow platform. This is where company knowledge can be retrieved and reused. Your input is anonymous and is not used for training AI models. We are GDPR (DSGVO) compliant!
In the following documentation, we explain the features of the Agent Hub.

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Benefits of the Agent Hub

Stop Searching, Start Acting

Get instant and high quality answers instead of searching through endless folders.

Skip the 'Waiting for a Reply' Game

Access internal knowledge immediately without waiting for a colleague’s reply.

Get Facts You Can Trust

Get answers based on your company’s data. Every response is verified and tailored to your specific business logic.
In the agent hub, users can access specific company knowledge (rather than the entire company’s knowledge base) from files and internet searches to find answers to their questions. This saves users from having to conduct lengthy searches through documents and files, while ensuring the quality of the output is generally high. Additionally, the provided answers can be processed further using secure AI models, e.g. to write emails or perform additional steps in a process.
Do you have any other ideas for use cases? Then please contact the people responsible at your company.

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Agents, Knowledge Assets and Connected Company Data

We differentiate between Agents, knowledge assets and associated data, which can also be abstracted graphically in the user interface. Generally Genow only shows you the Agents and knowledge assets to which you have received access to based on your company’s user rights management.

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(1) Agents

Agents are found at the highest level of abstraction. These usually relate to an organisational unit or team in your company or to a particularly large knowledge package. They usually represent a specific use case for which specific questions can be queried on a dedicated knowledge package managed by an administrator. Agents are arranged horizontally in the Agent Hub in the Genow application. You can usually obtain access to Agents from your IT department or from the administrators of the Genow platform in your company.

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(2) Knowledge Assets

Various knowledge packages can be created for each Agent. These are represented by rectangles after an Agent has been selected in Genow and are called ‘knowledge assets’. Only the data from the knowledge assets you have selected will be taken into account when answering a question. Agent administrators can then select specific directories or areas from file systems such as SharePoint, Google Drive, Jira, and Confluence, or other external systems, and assign them to the asset.

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User Interface of the Agent Hub

You can navigate to the Agent Hub using the menu on the left-hand side.
After you selected your Agent and knowledge assets, you can use the main component, which is the input field to formulate questions. Using your Enter-Button on your keyboard or using the button on the right will send your question to Genow. Genow will then search the internet (if you selected the web search) and the connected data for the selected asset to answer your question. Additionally you can choose from the following settings:
  1. User interface language settings: Select the language in which the user interface should be displayed. You can currently choose between German and English.
    You can type in your questions in any language. Genow will answer in the same language. Selecting the user interface language does not affect the language in the output.
  2. Large Language Model (LLM) and response mode selection: Both are selected directly in the input field. Next to the model you can pick a response mode - Fast, Balanced or Precise.

Choose a LLM

Click here to find out more about this topic.
If you are new to the use of AI or have not heard about the availability of different models or their strengths, keep the default Fast response mode. It is the right choice for most tasks.

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Ask Genow for Knowledge - Step-To-Step

1

Type in Your Question

Select your Agent and knowledge asset and use the input field to formulate your question. A first few tips for formulating the question:
  1. Ask detailed questions and provide necessary context. Questions are preferable to key points or keywords.
  2. New topic? Formulate a new question instead of asking follow-ups.
  3. Directly search for the information instead of a document name.

Prompting guide

Click here to learn how to prompt and use the Genow platform the best way possible.
Your questions and your company’s knowledge, data, and documents are saved securely and will never be used to train AI models. We are GDPR compliant.
Additional notes depending on the Agent settings:
  • Your Agent administrator can activate and configure a so called guided search where you may have to fill in additional input fields. Guided search fields can also depend on each other, so that your selection in one field determines the options in the next.
  • Your Agent administrator can configure example questions. When set, these appear as clickable starter questions in the input field to help you begin.
  • A web search can be configured at the Agent level. If activated, a globe icon will appear below your input field. The web search is activated when the icon turns red.
  • When activated, you can enter specific URLs (e.g. company.com/site/) into the regular input field. Information from these websites will be used to generate answers if it matches the user’s question.
  • For complex questions, Genow automatically applies Deep Research: it plans, investigates, and verifies its findings before answering. This takes a little longer than a simple lookup, but happens automatically for every question - there is nothing to switch on.
You can also add content to a single question:
  • Files and images: Upload documents and images directly in a search or thread and use them as context - ideal for a one-off document you do not want to add to a knowledge asset.
  • Voice input: Click the microphone icon in the input field to dictate your question instead of typing it. This is especially handy for longer prompts and when you are on the move.
Send your question to Genow using your Enter-Button or the button on the right next to the input field.
2

Answer Generation

  • Genow will use all your inputs to first search (1) and then generate an answer (2).
  • Genow will only search for relevant documents in the selected knowledge assets and, if activated, in the web. Activating the web search will slow down the answer generation a bit, as websites have to be visited and scraped to get relevant information.
  • The thinking process will be displayed during the answer generation, giving the user information about how the search is performed.
It is important to note that questions about missing documents cannot be answered by Genow.

How the Genow Search and Answer Generation works

Click here to find out how Genow will use your input to search for relevant documents and generate an answer.
3

Receive an Answer

When you receive an answer, Genow will also provide you with all relevant sources and it’s Thinking Process. These are displayed in different tabs.
  1. Answer Tab: In Genow’s answer, a reference is given for each verifiable statement, for example after a sentence. Web search sources are highlighted blue, internal documents are grey. 
    • If more than three relevant sources are found for a statement, only two references are displayed immediately. Further sources are then hidden behind a + symbol, which you can display by clicking on the symbol.\
    • If you ask Genow a question, the application will try to answer your question based on the available information (selected knowledge assets + web search, if applicable). \
    • Note that the answer can only be as good as the information available. For this reason, it is worthwhile for you and your organization to improve data quality. \
    • If Genow has enough information to answer the question, it will provide you with an answer that includes the referenced sources. When clicking on the source badge, either a new tab will open to open the website or a pdf preview will be seen. You can also download internal files.
  2. Sources Tab: Sources are sorted by relevance. Relevant text segments from each source will be shown.
  3. Thinking Process: Genow will provide you with the thought process behind generating the answer.
When you open a referenced document in the preview, you can translate it into your language directly in the preview - no download required.
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Possible Next Steps

Note that when performing next steps, like follow-up questions, they are heavily based on the context of previous questions. Open a new window to formulate questions regarding other topics.
1

Formulate a follow-up question

You can ask follow-up questions in the input field below the answer. Please formulate a new question in a new thread for new topics, as the follow-up questions take into account a large proportion of the context from the original questions. This can lead to a bias in the answer for new topics.
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Suggested Follow-ups

Alternative questions (when activated): Find out more about the documents and their contents used during the answer.
3

Process the Answers using Actions

Processing answers is only possible by using Action functionality above the input field!
Actions are used to process the knowledge produced by language models. It is often useful to transfer the queried knowledge into email, FAQ or similar formats, or even to create a new type of content based on the provided answer. Users need to click on ‘Custom Action’ (for customized further processing based on subsequent user input) or a preset action whenever they want to process data further.

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Returning to Your Last Agent

When you switch from an Agent to the Admin Panel and back again, Genow returns you to the Agent you were last working with - for example after changing a setting. If no previously active Agent is available, you land on the first Agent in your list.
If no Agents are available to you at all - because none exist yet or you do not have access - the Agent Hub, the Feedback dashboard and the Analytics dashboard show a short message explaining what to do next. Depending on your role, this points you to your administrator, to your Personal Space, or to the option to create an Agent.

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Giving Feedback

Users can give feedback on individual questions. This is done using the ‘thumbs up’ and ‘thumbs down’ icons (see light blue rectangle in the screenshot above). Clicking on one of the icons opens a feedback form, if this has been set up by the Agent admin, in which further information can be added. Users should make sure to provide as much contextual information as possible when submitting feedback.
It should be noted that when submitting feedback with your name or e-mail, per default user information is passed on that is helpful for analysing the feedback. You can also use the “I want to send this feedback anonymously”-Button to not provide any personal data. Same applies for the case no e-mail or name is added to the feedback.
  • In order to improve access to company knowledge, a learning organisation should fill in missing or incorrect information and data. For this reason, feedback is particularly important when documents are missing that would better answer questions. Positive feedback can also help us understand how satisfied users are with Genow.
  • Your Agent admin usually analyses feedback and should identify possible follow-up steps following the evaluation.
  • Overall, the ability to provide feedback on user queries is a highly relevant function that users should take advantage of.