Context Engine & Features Overview - Genow Helpcenter

Adding Agent-specific context and using our features to meet your users’ needs is crucial to ensuring adoption and achieving even higher-quality outputs.

The following article will provide you with an overview on existing features and first guides.

Where Can I Configure the Settings of My Agent?

Navigate to Administration and click „Use cases” on the left-hand menu. Select your Agent and click on “Agent Settings”. You can then navigate through the tabs.

Context Engine: Settings That Will Influence the Answer Generation of Genow

Please be aware that most settings will be managed on an Agent level and will influence every user question for all assets. Before configuring settings, it might be helpful to read about how data will be ingested and how the Genow search for documents works:

Knowledge Ingestion

Genow Document Search

The following table will provide you with an overview - most of the settings can be configured in Administration:

Setting	Short Description	Examples / Area of Application
Deep Research Mode	Solves the most complex questions by planning ahead, dividing into subtasks and self-reflection, imitating human thinking. This is our standard search process, automatically applied to every question - no activation needed.
Glossaries	Glossaries can be used to provide Genow with structured additional context as a csv. Examples: Product, term, synonym, and company structure glossaries. Highly flexible.	Product, term, synonym, and company structure glossaries.
Keyword Filtering	When activated Genow will search by keywords. Keywords can be assigned at the file level. Can not be configured in Administration. Ask us for help.	Complex folder systems with similar names and headwords for different areas, topics, or sections.
Context Enrichment	Add Agent-specific context on Agent level to provide Genow with all needed information which should be available for all searches and answer generations. Available fields: (1) Agent-specific context, context about the (2) users and (3) documents and (4) tonality.	Whenever context is missing for user questions and answer generation.
Sub Task Splitting	The user’s question is split into subtasks. On every subtask, information retrieval is performed in parallel. Can be turned on / off. Will increase the cost per questions slightly. Can not be configured in Administration. Ask us for help.	Comparison of different topics and elements; Generally: useful whenever a user question implies multiple questions. Good for complex user questions as well.
Guardrails	Set Guardrails to avoid the creation of content that could be harmful or inappropriate.	Helpful for Agents that rely on the integrity of the answer or handle critical data.
Direct URLs	Users can add a list of websites to the web search for their Agent using the user interface. These websites will then be searched exclusively to generate an answer. If allowed by the website operator, subsites and subdomains will also be used. Can not be configured in Administration. Ask us for help.	Users can combine the knowledge base of the Agent and add specific websites for individual searches.

Other Features & Settings

Setting	Short Description	Examples / Area of Application
Fallbacks	You can add fallbacks to predefined user questions that will be shown in addition to the answer.	For example, for contact persons or to provide additional information on specific queries.
Guided Search	Add additional input fields in addition to the regular input field. Each additional field will have a name, the option to be mandatory and a description. You can also configure drop-down options.	This helps users provide the right input for their questions and ensures the quality of answers by ensuring certain information is given.
Quick Actions	Define quick actions that will further process Genow’s answer based on a specific prompt. For now, tool calls to PowerPoint creation are not possible yet but will be in the future due to our agentic-first approach.	To achieve a higher process fit by using Genow’s answer. Examples could be to create an e-mail draft which can then be copied and used.
External Links	Add Agent-specific external links to the left hand menu bar.
Deactivate Follow-up and Alternative Questions	It’s possible to deactivate follow-up and alternative questions.
Add Personal Assets to the Agent	It is possible to add a personal asset to the Agent.	Helpful if the data can be used as a basis for further individual Agents.
Disable the downloadability of referenced files	Usually, users can download the cited files from the preview. However, you can disable this feature.	For content that cannot be made available for download due to rights restrictions.
Configure your feedback form	You can choose which fields should be included in the positive and negative feedback forms. When all fields are disabled, users can provide feedback simply by clicking the thumbs-up or thumbs-down button, without filling out any fields.	During testing, we highly recommend using multiple fields to gain more insight. Later, disabling the fields might help you to receive constant feedback in a simpler form.
Support Button	Configure a support email address so that guest users accessing the Agent via QR code can escalate unanswered questions. Requires Public Share to be activated at platform level.	Ideal for customer-facing QR code deployments where end users may need additional help.
Example Questions	Configure a set of example questions that are shown to users in the Agent Hub input field, helping them get started quickly.	Great for onboarding new users or showing what the Agent can answer.
Contact Persons	Add contact persons to the Agent, each with a name, e-mail address, and a short role title (e.g. “Product expert”). They appear at the top of the Agent info popup so users know whom to contact about the Agent’s content or knowledge. Several can be added, removed, and reordered.	Makes ownership of every Agent transparent and helps keep its knowledge accurate.
Knowledge Selection behind the Plus Menu	Optionally move the knowledge asset selection behind the ”+” button in the input field, keeping the start screen clean. Activated per Agent in Administration. Existing Agents keep the classic view until you switch.	Useful when you want a focused start screen while keeping all refinement options one click away.