Agent Context

You add Agent-specific context using prompts via Administration in your Agent settings. Go to Administration in the left-hand sidebar, select your Agent in the menu “Use Cases”, and click on “Context”. After that, please select “System Prompts”.

​

Available Fields:

All the available fields can be filled with text:

• Context about your documents: A short description about which data is available and which data can be found where.

Show example

Use Case Example: HR The connected documents contain the complete employee handbook, all corporate policies, and internal HR guidelines. You can query information on topics such as the onboarding process, benefits and compensation, leave of absence policies, travel expense regulations, and the company’s code of conduct.Use Case Example: Sales The connected documents contain all relevant sales materials for our product portfolio. This includes technical data sheets, official price lists, competitor analysis reports, and sales argumentations. You can query for product specifications, pricing information, key differentiators to competitors, and recommended arguments for customer objections.Use Case Example: Research Guidelines The connected documents contain the official research guidelines of our institution. Information can be queried on funding application processes, ethical review board requirements (IRB), data management and storage policies, intellectual property rights, and guidelines for publishing research findings.

• Context about the Agent: Provide a description about which purpose the Agent fulfills.

Show example

Example Use Case: HR The Human Resources (HR) department is responsible for all issues relating to employees, from recruitment and support through to their departure. It defines and manages relevant information such as employment contracts, salaries, benefits, company guidelines and personnel development processes. The HR deparment is situated in your company name, which is doing this and that …Example Use Case: Company Information of a fictitious company Apex Aviation Group is a global leader in the aerospace industry, specializing in the design, manufacturing, and service of private and commercial jets. It operates with a worldwide reach, offering advanced aircraft such as long-range business jets, efficient regional jets, and innovative aircraft solutions. The company helps clients achieve superior air travel capabilities, enhancing connectivity and operational performance through cutting-edge technologies. It excels with top-tier engineering and pioneering designs, positioning itself in the premium segment of the aviation market.

• Context about users: A short description on who your users are and what they expect from Genow.

Show example

Example Use Case: HR The users are yourcompany employees who require information as employees. They are interested in receiving information on hr-related topics such as company policies (e.g., travel expenses, company cars), employee benefits, administrative processes, or points of contact to understand their employment framework and clarify related inquiries. Their goal is to resolve their HR matters efficiently so they can focus on their core job responsibilities. This is achieved by applying general HR information to their specific personal situation or inquiry.

• Tonality: How should Genow respond? Examples: Short, detailed, kind, polite, gender-neutral, …

Show example

Use Case Example: HR Generate texts generally with a professional, clear, and respectful tone that conveys trustworthiness. Automatically adapt the specific formality (e.g., formal/informal address, technical jargon) and level of detail to the given context and target audience. Always avoid colloquial or overly emotional expressions unless explicitly instructed otherwise.All HR communications must maintain a professional, confidential, and appreciative tone that reflects our company culture and treats all employees respectfully. Formulate even sensitive or legally relevant information (e.g., policies, performance reviews, rejections) clearly, precisely, and empathetically, but always in accordance with legal requirements and internal guidelines. The language should be consistent, fair, and free from discrimination, while maintaining the necessary objectivity.The basic attitude of all generated texts should be helpful, friendly, and accessible to promote a positive user experience. Formulate information clearly, concisely, and in a solution-oriented manner, especially when addressing inquiries or problems. Ensure simple language that is understandable to a broad audience, and show empathy when appropriate.Other examples:

• Answer in a professional tone
• If you cannot find a document or generate an answer, please provide the following mail: support@company.com

---

​

Instructions: Actively Steer the Agent

You will find the Instructions field in the same Context → System Prompts screen as the four fields above. It behaves differently, though, so it is worth understanding the distinction:

• The four context fields above (documents, Agent, users, tonality) describe the Agent’s environment. They mainly shape how the final answer is written.
• The Instructions field is a free-text field that is available to the Agent already during planning and search - not only when the final answer is formulated. This makes it the right place to actively direct how the Agent works and carries out tasks, rather than just describing context.

Use Instructions to give the Agent concrete directions it should follow while investigating a question.

Show Examples (Sales context)

1. General search steeringBroaden or link topics so the Agent looks in the right places:

“When you search for topic A, also search for topic B.”

For example: “Whenever a question is about a product’s warranty, also search for the maintenance contract terms.”2. Specific tasks and skill selectionDirect the Agent to run a known task in a defined way:

“For any competitor comparison, first gather our own product’s specifications, then the competitor’s, and present the answer as a side-by-side comparison with a short recommendation.”

In the future, Instructions will also let you point the Agent to specific Skills (coming with Workspace) for recurring tasks.3. Business logic, e.g. delivery times by product classEncode rules that reflect how your business actually works. Imagine a large product portfolio organised into classes and models, where the delivery time is defined per class, not per model:

“Delivery times are defined per product class, not per individual model. When a user asks for the delivery time of a specific model, first determine which class the model belongs to, then search for the delivery time of that class.”