> ## Documentation Index
> Fetch the complete documentation index at: https://docs.genow.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Scale the Platform

> This guide will help you successfully establish Genow in your organization, maximize user adoption, and get the most value out of the platform.

<Steps>
  <Step title="Identify Use Cases">
    A targeted start is crucial for success. Instead of rolling out the platform broadly and non-specifically, focus on clearly defined use cases.

    * **Start small:** Begin with 1-2 teams or departments where there is a clear need for quick access to knowledge.
    * **Choose high-value processes:** The greatest potential often lies in support departments as well as product centered departments:
      * **HR Support:** Answering recurring questions about vacation policies, travel expenses, or benefits.
      * **Service & Maintanance:** Service departments responsible to maintain and repair machines and systems.
      * **Finance & Complience**
      * **IT Helpdesk:** Providing instructions for software issues or internal IT processes.
      * **Sales:** Offering quick access to product information, price lists, and sales guides.
      * ...
  </Step>

  <Step title="Build Supporting Processes">
    **(1) New Agents:** Allow your employees to hand in ideas regarding Agent-specific knowledge. Let them provide all relevant information for both the evaluation of implementation and the setup. Relevant fields might be:

    * Agent name,
    * Agent description,
    * Number of users,
    * Desired improvement in current working practices,
    * Knowledge scope,
    * User lists and permission concept.

    **(2) Manage and create user permissions:** For every Agent you need to set up user permissions (either directly in Genow or EntraID). Create simple processes to create new groups and set up the needed permissions.

    **(3) Provide your admins with materials for user training and change management:**

    * Having a central strategy to inform employees about the best use of the Genow platform and generative AI in general can be a good starting point. [Find information about how to use the platform the best way here](https://docs.genow.ai/use-case-management/use-case-guide).
    * Empower your admins with information about **change management**.
    * Take your admins into account to be a **pioneer** in the usage of the Genow platform and take steps to be a pioneer yourself.
  </Step>

  <Step title="Appoint Responsible Agent Owners/Admins">
    Every Agent needs a clear person in charge from the respective department. These "Agent Admins" are key to the quality and timeliness of the content.

    * **Admins's responsibilities:**
      * Ensuring the quality and completeness of the provided data and documents.
      * Add Agent-specific context.
      * Regularly reviewing user feedback.
      * Continuously maintaining and developing the knowledge base.
      * Encourage usage among Agent end users.
    * **Who to choose?** Select engaged employees from the department who have a good understanding of the processes and the needs of their colleagues.
  </Step>

  <Step title=" Establish a Feedback Culture">
    Genow gets better with every use, but only if you actively collect and act on user feedback.

    * **Encourage users to make use of the feedback features**
    * **Define a feedback process:** The Agent Owners must regularly review feedback and adjust the knowledge base accordingly to close gaps and correct errors.
    * **Communicate improvements:** Encourage Agent Owners to communicate changes and improvements to their Agent-specific knowledge. Show users that their feedback is being heard and leads to improvements.
  </Step>

  <Step title="Make Success Measurable">
    To demonstrate Genow's value to the company, define clear key performance indicators (KPIs) from the start.

    **Measure the business value:** Use the feedback functionalities and combine them with internal measures. Examples:

    * Reduction in the time employees spend searching for information.
    * A decrease in the number of internal support tickets to HR or IT.
    * Faster onboarding time for new employees.
  </Step>

  <Step title="Analyze the Usage">
    Using the <kbd>analytics and feedback dashboard</kbd> in the Genow platform's admin panel, you should **evaluate the number of user queries sent and the number of users on the platform**. Regularly revisit the users' feedback via the feedback dashboard to identify optimisation options. We offer plenty of options to score a higher process fit and to optimise the Agent even further. [More information can be found here](/use-case-management/settings/introduction).

    > **The Genow platform can be easily tailored to your team's needs**, providing you with a **central platform** through which you can securely and efficiently roll out generative AI capabilities and access **highly precise knowledge retrieval**. This allows your users to **quickly retrieve information from different data systems, thousands of documents and data points in seconds**.

    Taking your Agent Admins into account, you can then decide on strategies to encourage users to engage with the platform, enabling more people to benefit from it.
  </Step>
</Steps>